OWN CAR HIRE SERVICE - CAR HIRE VILLAS

- Uncomplicated services
- Swift, personal and professional
- Paperwork free
- No waiting for contracts
- All our cars are collected: Airport (6th floor Zone H/H)/ At your Villa / Our office in Pollensa.

- Car Hire representative at the airport at the car parking area.

 

UPGRADING

Should you wish to upgrade the car included in your villa holiday price or wish to take an additional car, please view the Car Hire Chart below for car groups and various models available. Please contact us for further details and pricing.

 

 

All car categories are subject to availability. In the event of a specific car type not being available, an alternative vehicle or a similar standard will be provided.

 

Automatic cars on request - 4 weeks in advance, in order to guarantee availability.

 

We recommend you take into consideration the amount of luggage in your party to ensure sufficient room in your vehicle on arrival, regards your final decision making choosing your car hire and/or upgraded vehicles. If you have excess luggage you may wish to consider taking a second small car, instead of contemplating an upgraded vehicle.

 

When reserving your hire car we kindly remind you that any overloading of a vehicle invalidates the insurance being null and void and may result in the refusal by the car hire company to accept your reservation, which The Best Villas Pollensa cannot be held responsible.

 

* Should you wish not to have the inclusive car, please inform us at time of booking, in order to reimburse the £80 (pounds sterling) per week.

* In case the car included in the vacation package is canceled, note that, if you decide to hire it again later, the price for the car will be the stipulated for an additional group B car (not the £80 reimbursed).

* Drivers under the age of 21, over the age of 75 (both ages included) or with less than one year of valid driving license are required to contract an extra insurance for young, mature and novice drivers (under request).

 

* Car hire changes can be made up to 4 days in advance (including car collection and return points, extras, etc.) Any change made later than 4 days before will NOT be accepted. The Best Villas Pollensa reserves the right to accept or deny any change, requested before 4 days in advance, always depending on availability.

 

* Should the included car or extra car hire reservations be cancelled two weeks or less prior to arrival date, without submission of medical certificate or documentation to state reason of late cancellation i.e. illness, in the case of upgraded car or extra car/s, clients will be expected to pay for their reserved vehicles; In case of the included car, there will be no reimbursement of £80 or 100€.

 

* No reimbursement will be offered for any extra items (babyseats, boosterseats, full tank, GPS, etc.) canceled two weeks or less prior to arrival date.

PRICE INCLUDES:

 

• - Delivery and collection either Palma Airport or Pollensa - free of charge.

• - All prices are inclusive taxes and third-party insurance (no excess).

• - Unlimited mileage.

• - Petrol: cars are supplied with ¼ tank of fuel and must be returned with similar amount of fuel as collected.

• - One extra driver (no supplement charge).

• - Car Hire Garage facilities in resort available for on spot trouble shooting.

• - Extra hours of use during the departure day (no supplement charge) being always the time stipulated in the car hire form (except departures from and after 21h, in which case there would be an extra charge of £18.

 

Not included in the price:

If you wish to get the car included in the price of the villa (with only third-party insurance included), we require adding and paying for the fully comprehensive insurance with no excess which covers all possible damage to the car except:

 

• - Lost or stolen key/s.

• - Wrong use of the clutch.

• - Damage caused by reckless driving.

• - Damage caused under the influence of alcohol or drugs.

• - Failure to comply with contract conditions (e.g. not stated in the accident report that is supplied with our rental agreement). 

• - Refuelling with wrong fuel.

• - Damage to upholstery and locks.

• - Damage to the underneath of the vehicle.

• - Damage or loss of aerial, jack, windscreen wipers or petrol cap.

• - Damage to the motor due to negligence.

• - Theft of the vehicle with the keys in the ignition.

• - Parking tickets.

• - Traffic and/or parking fines: There will be a management expense of £18 in case of traffic fines.
  - In the event of a FLAT TYRE or any damage to the tyre, CLIENT must CHANGE IT to the SPARE WHEEL. Once changed, contact us and we will proceed with the damaged tyre repaid. Spare wheel is located in the car boot.

 

COMPULSORY COMPREHENSIVE INSURANCE

 

In order to get the car included in the price of the villa, it is compulsory to add the fully comprehensive insurance (with no excess) into your booking.

 

• - Group B, B1 Automatic, C, C1 Automatic, G: £40 (pounds sterling) per week.

• - Group D, E, F: £55 (pounds sterling) per week.

 

If you wish not to add the extra insurance and, therefore, not to have the included car, we would reimburse you the amount of £80 per week.

In case the car included in the vacation package is canceled, note that, if you decide to hire it again later, the price for the car will be the stipulated for an additional group B car (not the £80 reimbursed).

 

EXTRAS

 

• Booster seats / Baby seats £25 (pounds sterling) per week - Max. £35 (pounds sterling) (*max £35 (pounds sterling) means whether you hire items more than one week i.e. 2,3 weeks or longer, you only pay max £35 (pounds sterling) for each item.)

 

Please note: styles of baby seats may differ to those you are accustomed to in your own country.

 

Accessories are not installed by the company as required by Car Hire insurance company. The Best Villas Pollensa and Vives Cars rentals are not responsible of any problem from incorrect accessories installations.

- GPS on request at an additional cost.
- Drivers under the age of 21, over the age of 75 (both ages included) or with less than one year of valid driving license are required to contract an extra insurance for young, mature and novice drivers (under request).
- Full tank of fuel on request at time of booking at an additional cost. Cars with full tank have to be returned empty. At the vehicle delivery, claims related to fuel surplus are not admitted.

FLIGHT DETAILS

Any preknown flight change must be informed to The Best Villas Pollensa SL. If we do not receive this information we cannot guarantee to supply the car at the correct time.
Should the car be returned after the stipulated delivery time specified in the contract, there will be an additional fee of £9 (pounds sterling) per hour or fraction of hour. There is a courtesy hour free of charge.

Car returns from and after 21h would have an extra charge of £18.

Please note: Completed car hire form must be sent four weeks maximum before the arrival date. In case we do not receive the completed car hire form in time, we cannot guarantee the car will be ready at your arrival time. At collection of your vehicle you will have to sign a car hire agreement. Please note, The Best Villas Pollensa SL  has made arrangements so that your contract is pre/prepared to avoid you delays and long wait in lineups.