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OWN CAR HIRE SERVICE - CAR HIRE VILLAS

The Best Villas Pollensa includes within the price of your Villa accommodation one inclusive Group B Seat Ibiza or similar - 5 door - A/C car (excluding apartments). Delivery and collection either Palma Airport, Villa or Resort Office in Pollensa - free of charge. Please note, special arrangements have been made for direct clients of The Best Villas Pollensa SL noted in the below information.


  •    INFORMATION
  •    FEEDBACKS

THE SYSTEM OF CAR HIRE ARRANGED FOR OUR GUESTS:

 

- Uncomplicated services

- Swift, personal and professional

- Paperwork free

- No waiting for contracts

- All our cars are collected: Airport / At your Villa / Our office in Pollensa.

- Car Hire representative at the airport at the car parking area.






UPGRADING


Should you wish to upgrade the car included in your Villa Holiday price or wish to take an additional car, please view the Car Hire Chart below for car groups and various models available. Please contact us for further details and pricing.

 

Seat Ibiza

Seat Ibiza (Group B)

5 seats, 5 doors, manual.

Seat Alhambra

Seat Alhambra (Group D)

7 seats, 5 doors, manual.

Ibiza Automatic

Seat Ibiza (Group B1)

5 seats, 5 doors, automatic.

Citroen Jumpy

Citroen Jumpy (Group D1)

7 seats, 5 doors, manual.

Citroen C4

Citroen C4 (Group C)

5 seats, 5 doors, manual.

Citroen Jumpy

Citroen Jumpy (Group E)

9 seats, 5 doors, manual.

C4 Automatic

Citroen C4 (Group C1)

5 seats, 5 doors, automatic.

Cabrio

Cabrio (Group F)

5 seats, 2 doors, manual.

Citroen Berlingo

Citroen Berlingo (Group G)

5 seats, 5 doors, manual.


 

All car categories are subject to availability. In the event of a specific car type not being available, an alternative vehicle or a similar standard will be provided.

 

Automatic cars on request - 4 weeks in advance, in order to guarantee availability.

 

We recommend you take into consideration the amount of luggage in your party to ensure sufficient room in your vehicle on arrival, regards your final decision making choosing your car hire and/or upgraded vehicles. If you have excess luggage you may wish to consider taking a second small car, instead of contemplating an upgraded vehicle.

 

When reserving your hire car we kindly remind you that any overloading of a vehicle invalidates the insurance being null and void and may result in the refusal by the car hire company to accept your reservation, which The Best Villas Pollensa cannot be held responsible.

 

Should you wish not to have the inclusive car, please inform us at time of booking, in order to reimburse the £80 (pounds sterling) per week.



PRICE INCLUDES:

 

- Delivery and collection either Palma Airport or Pollensa - free of charge.

- All prices are inclusive taxes and fully comprehensive insurance (no excess).

- Unlimited mileage.

- Petrol: cars are supplied with ¼ tank of fuel and must be returned with similar amount of fuel as collected.

- One extra driver (no supplement charge).

- Car Hire Garage facilities in resort available for on spot trouble shooting.

- Extra hours of use during the departure day (no supplement charge) being always the time stipulated in the Car Hire form.

 


NOT INCLUDED IN THE PRICE:

 

- Lost or stolen key/s.

- Refuelling with wrong fuel.

- Damage caused to the wheel trims or tyres.

- Damage to the underneath of the vehicle and running boards.

- Theft of the vehicle with the keys in the ignition.

- Breakage of windows and wing mirrors.

- Traffic and/or parking fines:

- There will be a management expense of £18 in case of traffic fines.


EXTRA COVERAGE INSURANCE (damage of tyres, rims, windscreens and wing mirrors)

For your peace of mind, The Best Villas Pollensa SL suggests you to add the extra insurance into your booking.

  •  

  • Categories B, B Automatic, C, C Automatic, G: £32 (pounds sterling) per week.

  • Categories D, E, F: £39 (pounds sterling) per week.


If you have not added the extra insurance into your booking, in case of damage of tyres, rims, windscreens and wing mirrors, the repair costs will be assumed by the client.



EXTRAS


  • Booster seats / Baby seats £20 (pounds sterling) per week - Max. £30 (pounds sterling) ( *max £30 (pounds sterling) means whether you hire items more than one week i.e. 2,3 weeks or longer, you only pay max £30 (pounds sterling) for each item.)

 

Please note: styles of baby seats may differ to those you are accustomed to in your own country.

 

Accessories are not installed by the company as required by Car Hire insurance company. The Best Villas Pollensa and Vives Cars rentals are not responsible of any problem from incorrect accessories installations.

  • - GPS on request at an additional cost.

  • - Drivers under the age of 21, over the age of 75 or with less than one year of valid driving license are required to contract an extra insurance for young, mature and novice drivers (under request).

  • - Full tank of fuel on request at time of booking at an additional cost. Cars with full tank have to be returned empty. At the vehicle delivery, claims related to fuel surplus are not admitted.



FLIGHT DETAILS


Any preknown flight change must be informed to The Best Villas Pollensa SL. If we do not receive this information we cannot guarantee to supply the car at the correct time.

Should the car be returned after the stipulated delivery time specified in the contract, there will be an additional fee of £9 (pounds sterling) per hour or fraction of hour. There is a courtesy hour free of charge.


Please note: Completed car hire form must be sent four weeks maximum before the arrival date. In case we do not receive the completed car hire form in time, we cannot guarantee the car will be ready at your arrival time.

At collection of your vehicle you will have to sign a car hire agreement. Please note, The Best Villas Pollensa SL  has made arrangements so that your contract is pre/prepared to avoid you delays and long wait in lineups.

 

Using your car hire was brilliant and we will do this again when we book next time.
Many Thanks
The Daly family, June 2017.

 

The car hire process was the best I have ever experienced!
Lucy, May 2017.

 

The car was parked in the garage, so we did not have to wait, this was perfect and certainly a very big plus.
Paul, Luna, Sky, Jill and Jacky May 2017

 

Car rental was brilliant! By far the easiest we have experienced and would recommend.
Avril, May 2017.

 

Great service from Vives Car Rental.
Kind regards from Stephen and Bev, May 2017.

 

The car pick-up was so quick and easy,no standing in a queue for an hour or two to pick up keys when all you want to do is get to your villa and start your holiday.
Thanks Kim and Ron Martin xx, September 2016.

 

Picking up the car was easy and quick as was the drop off – we found it easier than other car hire companies we have used.
Angeline, September 2016.

 

The car hire was so easy, the procedures and instructions were straightforward, no hassle collecting the car, condition of car was fine.
Sharon, September 2016.

 

This was the best hire car service I have ever used in 10 years of coming to Mallorca.  The procedures were thorough before hand, and made the arrival and collection of the car so easy; one signature and we were driving away in 10 minutes.  The condition of the car was fair, with a couple of scrapes, but it was mechanically sound and economical for the week we were there.  It was excellent value for money within the cost of the villa hire and even the extra insurance and upgrade were reasonably priced. 10 out of 10 for the hire car.
Tim, September 2016.

 

Absolutely fine, the car was where we were told it would be left and we followed the instructions for returning it.  Very straight forward.
Sara, August 2016.

 

This was the easiest car hire procedures we have every experienced. To be able to walk out of the airport and go straight to the car park where the cars were waiting with no long queues was brilliant. I would definitely use this company again. And it was just as easy to drop the cars back at the end of the holiday.  The cars were as described.
Mrs K. Bishop, August 2016

 

Car hire is fantastic, so fast to collect at the airport and very good cars.
The Enderson family, August 2016.

 

The car hire extremely easy to arrange and collection and drop off clearly explained in the notes.  Very straightforward and a pleasure to use.
D.Bowles, July 2016

 

The car-hire collection was again very smooth and efficient (I was in the car and leaving the airport within 20 mins of touching down in the plane… Fantastic!)
The car itself was very clean and in excellent condition… Vives Cars are very good at meeting and greeting guests, and the pick-up procedure is very streamlined with no waiting in a queue. This is THE best car-hire company I have ever dealt with.
Gross, July 2016.

 

Best car hire we can remember. So easy and no queuing!
A. Lister, July 2016.

 

The car rental service is extremely useful as it means you don’t have to hire a care separately and queue to pick it up.
D. Van Winge, July 2016.

 

The car hire couldn’t have been easier. The rep was waiting for us at the carpark when we collected the car, also when we took it back.
J. Lacey, July 2016.

 

The best car hire hire service we have ever had ! Please thank the young lady at the airport – she was charming. Tye airport pick-up and droop-off was so easy and quick.
Barker, June 2016.

 

Car hire was absolutely excellent. We enjoyed our free upgrade and it was so easy and quick to collect and drop off. All the other car hire companies had long queues at their desks.
J. Williams, April 2016.

 

Thank you once again for your very good service. It is always a pleasure to deal with Vivescars. Thanks again Evan.
E.Evans, April 2016

 

Car hire:  Really easy – I would book with Vives cars any time I am travelling to Majorca in the future. No queueing up in the arrivals hall, rep was friendly and explained everything. Car was in great condition.
S.Leonard, April 2016.

 

Car hire is the best we have ever had,no waiting around at desk’s in the airport.The car is there waiting for you and always spotless.A good start to your holiday as no hassle.
A. Davies, October 2015.

 

Car hire was good, liked the idea that it was ready for us to pick up at the airport rather than having to queue to pick up a car.
The first car we were given was adequate but there was a problem with the door not shutting properly. We highlighted this to the office and were given a replacement car which was excellent.
J. Maycock, October 2015.

 

The car hire was extremely easy and request for additional driver dealt with promptly. Met at airport on arrival and departure.
W. Craven, October 2015.

 

The car hire was extremely easy and request for additional driver dealt with promptly. Met at airport on arrival and departure.
W. Craven, October 2015.

 

Car hire much easier than renting from the airport, no one there when we arrived and neither barrier would open for 2nd floor car park at airport, but still a lot less hassle than other hire companies.
T. & J. Pickering, September 2015.

 

The car rental went very smoothly, could not have been easier.     Much easier than going to floor 1 where all the other rental cars are. Also nice not to be constantly asked to upgrade the insurance! On mainland Spain we were once asked to pay for ‘falling rocks’!!!
D.Bowles, September 2015.

 

Car hire proceedure was excellent, A good size car and overall we were extremely pleased.
K.Preston, September 2015.

 

The car rental went very smoothly, could not have been easier.     Much easier than going to floor 1 where all the other rental cars are. Also nice not to be constantly asked to upgrade the insurance! On mainland Spain we were once asked to pay for ‘falling rocks’!!!
D.Bowles, September 2015.

 

Car hire proceedure was excellent, A good size car and overall we were extremely pleased.
K.Preston, September 2015.

 

The car hire was efficient and easy.  It was great not to have to queue up at a desk in the airport terminal.  The car provided was clean and in excellent condition.
P. Bradley, September 2015.

Car hire, its just the very best, so easy, good car.  Don’t ever change it.
J. and G. Bailey, September 2015.

 

All went perfectly..car there at the villa on our arrival…..very nice small car as we requested.
S.Trow, September 2015.

 

Car hire collection procedures absolutely fantastic. It was great walking past the long queues at the various car hire desks in the terminal! The car was in good condition.
K.Norman, September 2015.

 

The procedure was very easy, the staff very helpful and pleasant and the car very clean and perfect for our needs.
D.Leesing, September 2015.

 

The pickup and return of the car was very easy and very efficient.
D. Fulton, September 2015.

 

Car hire very straightforward and very prompt service.  Directions to hire location were very well detailed.  Car was in excellent condition.
A.Warrander, September 2015.

 

Car hire:Very straight forward. Car in excellent condition.
R. Alistair, September 2015.

 

The car hire system with Vives Cars was absolutely outstanding and the car they provided was excellent.
T.Powell, September 2015.

 

Extremely convenient and very simple.  Makes arrival and departure quick and easy.Quality of cars is fine.
H.King, August 2015.

 

Car hire very easy and straight forward and the hire firm staff very helpful and easy to deal with.
D.Stalley, August 2015

 

As usual, the service from Vives Cars was great and is always really straight forward and quick which meant that we could be on our way in just a matter of minutes – so thank you again.
S.Rigby, August 2015. 

 

We were slightly worried about the car hire, as we tend to use large firms, but the vehicle and service that we received were excellent, thank you.
J. C. and family, August 2015.

 

Superb easy service, amazing not to have to queue and to have all documentation organised in advance.
A. Worthington, August 2015.

 

As always , the car hire is very quick , very easy and the car was good enough for our stay.
C. Greasley, August 2015.

 

The hire car was excellent and the process worked well.
M.Smith, August, 2015.

 

This worked very well indeed, we were very impressed with the system you have in place.
D. Lukic, August 2015 .

 

Car hire, brilliant, worth paying a bit extra to avoid the queues in the airport.
R.Gordon, August 2015.

 

We are very impressed with the car hire service which is reliable and efficient. The cars are in excellent working order and the staff are always helpful. No complaints there at all!
H.Roberts, August 2015.

 

The car hire procedure was brilliant, smoothest I’ve ever had.  The car condition was excellent.
M. Allan, July 2015.

 

The car hire excellent. The whole process was very easy, much quicker than the major car hire companies. The car was perfect for our needs and was in very good condition.
J. Dickins, Ausgust 2015

 

We think the car hire procedures are fantastic and one of the reasons we regularly re-book with you.  Long may it continue.
R.Sable, July 2015.

 

The car hire process of superb, so much easier than having to queue up at one of the car hire desks in the terminal.
A. White, July 2015.

 

Excellent – one of your best selling points that this is SO easy, quick seamless and hassle-free.
M.Howell, July 2015.

 

Car hire – Fantastic, easy to find at the airport and all very organised.
S.Pearce, July 2015.


Very easy.  The representative at the airport car park was easy to find, helpful and friendly.  The arrangements regarding the taxi ordered for the rest of our party were also very efficient.
R.Heseltine, July 2015.

 

System for car collection/return is VERY GOOD and one of the reasons we are a repeat guest. So much better than using the usual car rental companies at Palma airport.
M. Cocksedge, July 2015

 

Car hire is a dream, so easy to pick up the car, with no hard sell of insurance.  The car was also excellent.
G. and J. Bailey, June 2015.

 

Car Hire procedure was very easy & straightforward. Condition of car was very good & return to airport very simple.
M.Treveylan, June 2015.

 

The car hire was the easiest we have ever had, greeted at the airport given the keys and drive away, the return was just as simple.
Malcolm, June 2015.

 

We have just returned from Pollenca and would like to thank you once again for your good service.
Your staff are always smiling and collection is so easy it takes a lot of stress away. Our little red car was great.
We look forward to our next visit in September.
Best wishes
D. Dakin, May 2015

 

Car hire pickup was a really good process and was considerably easier and preferable to using some of the other airport car hire firms, who often keep you waiting for long periods and try to sell you many extras.  Regarding the car itself while it was fine and reliable
D.Forrest, May 2015

 

Car pick-up and fuss-free documentation procedures superb.
J.Gay, May2015

 

The car hire was first class. the vehicle was almost brand new. The procedure of picking the car up at Palma airport is very easy and the smoothest I have ever experienced.
O.Reynolds, May 2015

 

Great service, the car was very nice, we are back in September and would love another Ibiza.
J.Laggan, May 2015

 

This was easy – within 15mins of walking out of the arrivals lounge we had signed for our hire car & were ready to set off to Pollensa. Once we arrived on Level 2 a representative from VivesCars had spotted us & quickly took us through the final paperwork to get us on our way as soon as possible. The car itself was very clean throughout & even the rep’ there had an additional map for our Villa’s location in Pollensa.
M. Broadhed, April 2015

 

The car hire was great & the car was perfect for driving around the island, again the instructions & directions were spot on.
A. Craddock, April 2015 

 

 The car hire is one of the best things about using Best Villas.  Collection and return is so quick and easy.  Much better than queueing for ages at a desk.  The car itself was very nice.  My sister uses your company too and she thinks the car hire is brilliant too.  It makes the start of the holiday so much better. A definite 5 stars for the car hire!!!!
S.Sanderson, April 2015

 

Vives cars was perfect: excellent procedure, very convenient and easy for us.
The Gaston’s, April 2015 

 

The car hire was the best we have ever experienced. So simple, no fuss and great service.
E.Bowe, May 2015

 

Car hire excellent. Not having to queue at the airport for an hour to get our car is great. Easy return process as well. I will rent a larger car next time.
D.Hoy, May 2015.

 

Dear Tatiana,
Your service has been excellent, the car hire is very good,especially when you walk past the queues at the other companies.
Kind Regards
C. Fry, April 2015

 

When we saw the queue at the airport car hire desks we were very pleased to go to Car Park and just collect the car from Vives Cars.  Excellent service all round.
Kind Regards
Mr. Hill, May 2015

 

Simplicity of car hire best encountered in 30 years visiting Mallorca
May 2014

 

Process of collection and return of vehicles very convenient
March 2014

 

Easy quick collection.
M. Davies and Family May 2014

 

Good. pick up easy no waiting around.
Maureen and Steve May 2014

 

Really excellent service regards collection. Car was great.
M. Moran April 2014

 

Did not expect someone waiting for us. Very convenient. Used to long rows before care hire counter this was very personal and easy!
Paul De Boon May 2014.

 

Car hire great.
Best Wishes Armstrong Family May 2013

 

Car hire garage was with us in 20 mins wiper changed, service of excellence.
Marie Reynolds May 2013

 

Car hire excellent.No long ques for car hire collection.
Best wishes Marian Todd 2013

 

Car Hire procedure was excellent and relieved not to have to join the long snaking ques of the rental companies at Palma Airport, we had bad experiences in past,nice to have a car rep attending us.
Kate June 2013.

 

Collection car hire went well aided by representative of hire company.
Malcolm Sykes May 2013

 

Very good Car Hire
Mrs. M. Matthews May 2013

 

We thought the car hire arrangements with car rental company is outstanding, again, by far the best we have every experienced.
With kind regards Amanda McCrystal June 2013.

 

Car hire beyond expectations for collection and return.Bonus to have car representative awaiting with smile.
Mrs. T. Billingham june 2013.

 

Car Hire and directions could not have been better, so easy we were so surprised.
Kind regards Candice June 2013

 

Car Hire super. No long ques for car hire collection.
Best wishes Marian Todd 2013

 

The car hire collection was easy,
Heather Taylor April 2013

 

The car hire was exceptionally well organized
Villa Dolores Clients august 2012.

 

We were also impressed with the arrangements for car hire through yourselves.The handover was smooth and paperwork free, and Car Hire excellent we have ever had such a relaxed hire car pick-up!Kika the rep of the car Hire was very helpful.
Martin 2012.

 

The car hire arrangement that you organised with us was great value and went very smoothly.Having a zero excess / fully comprehensive policy was perfect for us.We found the Car hire very professional and friendly – hand over easy. We would not change anything about this at all,
Mat 2012.

 

Please do not change your car hire company they were super!! Efficient, professional, collection of vehicles easy, collection at airport very functional and swift.
Mr. Hyatt 2012

 

The car hire was included in the package – this was a great bonus! – straight to the car without any delays.
Rosemary Kiddings 2012

 

Car Hire collection went smoothly no long waits for contacts including collection and return of our vehicles.
Mrs. Harris 2012.
Impressed with smooth uncomplicated collection and return arrangements compared to other Car Hire it was welcoming!!!
Mrs. Standford 2012

 

Car Hire collection great – collection of vehicles excellent like clock work, very good service, on arrival pick up and return again very easy procedure.
Family Bradford 2012.

 

Wonderful car hire company,we had a little problem in resort wing mirror knocked off.Car hire came to our villa to replace swiftly – what service!!!! Thank you.
Mr. Jefferson 2012

 

Car Hire instructions information spot on! Car awaiting, everything went to plan,plus car hire attendant friendly and most helpful,15 mins we were on our way to the Villa
Mr. Cleveland 2012